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FAQs for Turboprop Engines

Below you will find our most Frequently Asked Questions for Turboprop Engines Service and Support.

M601, H80

  • What is a GTA and how do I apply for one?
  • GTA or General Terms Agreement is a formal agreement that GE requires customers to have on file in order to receive technical support or answers to technical inquires. The GTA is free of charge and simply protects the proprietary information of both GE and our valuable customers. It is required for you to have access to technical publications, training, tooling and spare parts, among other services. To find out if you already have a GTA, to apply for a GTA, or with general inquiries about GTA's please contact the following:

    Americas

    Nick Davies
    +1 513 552 5996
    nick.davies1@ge.com

    Europe, Asia, Africa, Australia

    David Auer
    +420 222 538 720
    geac-customersupport@ge.com
  • How do I get access to the Web Client Zone?
  • To obtain access to Web Client Zone, complete this form and send it to geac-customersupport@ge.com. You must be an M601 or H80 owner, operator or service provider and have a current GTA with GE in order to obtain access. For Web Client Zone pricing, contact geac-customersupport@ge.com.
  • Where can I have my engine serviced?
  • Overhaul: Currently, you may only have your engine overhauled at the GEAC factory in Prague. There are no other authorized overhaul centers at this time. Please contact geac-customersupport@ge.com to request information on overhaul.

    Heavy Repairs: Heavy repairs can be performed by our GEAC factory or by Premier Turbines for customers in North and South America. Premier Turbines Contact information can be found on their website at http://www.premierturbines.com/index.php/contact-us/.

    Line Maintenance & Inspections: For inspections or line maintenance, you can use the GEAC factory in Prague, our Designated Repair Center, Premier Turbines, or any one of our Authorized Service Centers listed here.

  • How can I order Spare Parts?
  • Spare Parts can be ordered from any one of our Authorized Service Centers listed here, or from our GEAC factory in Prague by contact Michal Voznica at +420 222 538 704 or geac-customersupport@ge.com. You must have a current GTA with GE in order to obtain spare parts from the GEAC factory.
  • How can I apply for engine manuals/technical publications?
  • Technical publications are available through Web Client Zone. To obtain access to Web Client Zone, complete this form and send it to geac-customersupport@ge.com. You must be an M601 or H80 owner, operator or service provider and have a current GTA with GE in order to obtain access. For Web Client Zone pricing, contact geac-customersupport@ge.com.
  • Where can I find a course catalog for training offered by GE?
  • GE offers a variety of courses for the M601 product line. Training is offered at the GEAC factory in Prague, Czech Republic and at CTEC in Cincinnati, Ohio, USA. For a list of offerings and contacts, visit us on the web at http://www.geaviation.cz/customers-service/course.htm. You must have a current GTA with GE in order to register for training.
  • How do I register for training courses?
  • To register for a training course in Prague, Czech Republic, inquire at geac-customersupport@ge.com. For courses in Cincinnati, OH, contact Nick Davies at nick.davies1@ge.com. You must have a current GTA with GE in order to register for training.
  • How do I file a warranty claim?
  • To file a warranty claim, complete the form located here and send it to geac-customersupport@ge.com. If you are having work performed at one of our Authorized Service Centers, they can help you file a warranty claim as well. You must have a current GTA with GE in order to file a warranty claim. Work that is performed by a non-authorized service provider or using non OEM materials is not eligible for warranty.
  • How do I ship an engine or part to the factory in Prague?
  • Detailed instructions for shipping can be found here. If you have any questions, please send them to geacz.backoffice@ge.com. Your nearest Authorized Service Center can assist you with this as well. Do not ship your engine or part without notifying your Sales Leader. Follow the instructions located here to prearrange shipping.