No Surprises

GE Aviation offers a wide-range of guarantees to ensure that we meet our customer commitments anytime, anywhere.

GE backs up its world-class service with overhaul performance guarantees, including customer service guarantees -- the first such guarantees available in the industry.

Customer Service Standards

GE provides critical overhaul documentation through digital communications. Customers will receive a Communications Package (Engine Receipt Confirmation within one day of receipt; Missing at Incoming Report within five days of engine induction), Shop Visit Findings Report (within one day of engine shipment), Final Records Package (Life Limited Parts Report, Service Bulletin Compliance, Off/On Log, Test Data and Fan Blade Mapping within one day of engine shipment), Initial Invoice (within three days of engine shipment) and Final Invoice (within 30 days of Initial Invoice). GE guarantees delivery to these customer service standards or remedies will be provided at the time of issue of the Final Invoice.

Overhaul Turnaround Time (TAT)

GE guarantees that each engine will be returned within the specified time. Leading the industry in TAT on CF6, CFM engines, we're working to continuously improve shop performance to be best-in-class for every shop on every engine line. Lean manufacturing techniques and flow technology are being used in each shop to reduce variation in TAT and improve speed. These best practices enable GE to guarantee TAT based on predictable shop performance.

EGT Margin

Test cell EGT margin guarantees are being offered to demonstrate the quality of our overhaul performance. GE is incorporating best practices across the overhaul shops to optimize workscopes and improve predictability in test cell EGT margin.

GE is using optimized workscopes to reduce engine fuel consumption and increase EGT margin reducing the cost of ownership and increasing time on wing.