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GE Aviation Activates Beacon App

October 29, 2011

ORLANDO, FLORIDA – GE Aviation is launching a free business and general aviation customer service and support app called Beacon. The new app will allow operators of GE's business and commercial engines to have one touch access to support services 24 hours a day, seven days a week no matter where they travel.

"Our customers are on the go, so GE's customer service and support is becoming more mobile with the Beacon app," said Brad Mottier, vice president and general manager of GE Aviation's Business and General Aviation organization. "Beacon gives our customers quick access to GE's Business Jet Operations Center and field support engineers to help them solve any problem anywhere in the world."

Customers will be able to download the Beacon app on their iPhones or iPads from the App Store. Android and Blackberry users can access the app on the web at gebeacon.com. After initially entering aircraft information, they can activate the Beacon for customer service and support needs, such as service calls, sales inquiries or aircraft on ground (AOGs) issues. The activation sends a signal to the GE Aviation Business Jet Operations Center that will quickly respond to the request. Additionally, the app includes a built-in GPS locator that can work with the GE contact directory and provide customers with contact information for the nearest GE representative who can call for assistance.

GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet, turboprop and turboshaft engines, components and integrated systems for commercial, military, business and general aviation aircraft. GE Aviation has a global service network to support these offerings.