LAS VEGAS – October 10, 2017 – For the second year in a row, GE Aviation has been named the No. 1 service provider for business jet engine support.
In the report titled ‘What have you done for me lately?’ Nigel Moll, Editor of AIN Monthly writes, “The top three finishers are separated by just a tenth of a point each, as they were last year, but AIN readers again this year name GE as the best provider of support for the engines that power their business jets, in this case the CF34s found on 600-series Challengers and the Lineage 1000.”
GE was first, followed by Rolls-Royce, Williams, Pratt & Whitney Canada, Honeywell, and CFE. GE Aviation’s CF34 engine also received the highest score from readers for overall reliability for the second-consecutive year.
“We’re incredibly grateful to our customers for the confidence they’ve placed in us. Since we launched our Business & General Aviation portfolio in 2008, we have made conscious efforts to develop solutions and make investments that are in-synch with the unique needs of customers in the Business Aviation segment,” said Brad Mottier, Vice President and General Manager of GE Aviation’s Business & General Aviation and Integrated Systems division. “We’re thrilled to be ranked No. 1, again, in the 2017 AIN Product Support Survey. It is a testament to the expertise and passion we have on our team of incredible service professionals.”
The goal of the survey, targeted at qualified users of business jets, is to encourage continuous improvement in aircraft product support throughout the industry. Respondents were asked to rate their aircraft’s engines and to indicate the region where these products are normally serviced. Respondents were also asked to rate, on a scale from 1 to 10, the quality of service they received during the previous 12 months in the following categories:
• Factory-owned Service Centers – cost estimates versus actual time, on-time performance, scheduling ease, service experience
• Authorized Service Centers – same as above
• Parts Availability – in stock versus back order, shipping time
• Cost of Parts – value for price paid
• AOG Response – speed, accuracy, cost
• Warranty Fulfillment – ease of paperwork, extent of coverage
• Technical Manuals – ease of use, formats available, timeliness of updating
• Technical Reps – response time, knowledge, effectiveness
• Cost-per-hour Programs – cost versus benefits, ease of administration
• Overall Product Reliability – how the product’s reliability and quality stack up against the competition
GE Aviation continues to expand its service and support network. Just in the last year, GE Aviation:
• Added the Bombardier Service Centre at London Biggin Hill Airport in the United Kingdom to its business jet Authorized Service Centre network to support CF34 engines. Biggin Hill joins six other Bombardier wholly-owned Service Centers already in GE’s network: Singapore, Hartford, Fort Lauderdale, Dallas, Wichita, and Tucson.
• Signed an agreement with Aviall to expand its relationship to provide innovative global parts distribution capabilities in support of Boeing Business Jets’ use of the CFM56-7B engine. Aviall, a wholly owned subsidiary of Boeing, manages CFM56-7B new and used parts, lease engines, and line-replaceable units (LRUs) for Boeing Business Jets.
• Introduced Prognostic Health Management Plus for GE’s CF34-3 engines powering the Bombardier Challenger 600 series aircraft. Prognostic Health Management Plus provides real-time enhanced engine prognostics plus C-FOQA Centerline to bring predictive capability and enhanced reliability to the engine.
• Signed Lufthansa Technik AERO Alzey GmbH (LTAA) to a maintenance support agreement to dispatch its mobile repair teams outside North and South America to service CF34-series engines powering the Bombardier Challenger series and Embraer Lineage aircraft.
• Expanded its Authorized Service Centers to 50 around the world. These ASCs offer comprehensive line maintenance, removals and re-installations of engines and line-replaceable units (LRUs) and engine spares for CF34-3 engines. GE Aviation provides ASCs with comprehensive material support and training.
This is the third year GE has received such an award. In 2015, Pro Pilot magazine readers ranked GE Aviation No. 1 in their Turbine Powerplant Product Support annual operator survey. In October of 2016, AIN magazine readers ranked GE Aviation No. 1 in the 2016 Product Support Survey to give GE the top position in both industry surveys for the first time ever.
GE Aviation and its Authorized Service Centers (ASCs) offer comprehensive line maintenance, removals and re-installations of engines and line-replaceable units (LRUs) and engine spares for CF34-3 engines. GE Aviation provides ASCs with comprehensive material support and training.
The OEM Advantage:
OnPointSM for Business Jets, is GE’s comprehensive service solutions offering for its customers. GE customers receive unique benefits not only during operation – where operators receive comprehensive coverage, including a growing global network of GE field representatives and ASCs – but also in the resale market. Based on third party valuations, the residual value of an aircraft powered by CF34-3 engines covered under GE’s OnPoint solution agreement is enhanced by $2 million.
GE has also invested in digital tools like Prognostic Health Management PLUS (PHM+) for CF34-3 engines powering Bombardier Challenger 600 series aircraft. PHM+ provides real-time enhanced engine prognostics plus C-FOQA Centerline to bring predictive capability and enhanced reliability to the engine.
34 years of the CF34:
Since its service entry in 1983 on the Challenger 601 Corporate Jet, the CF34 has earned an industry-leading reputation as one of the most durable, fuel efficient and reliable engines in its class.
About GE Aviation
GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet and turboprop engines, components and integrated systems for commercial, military, and BGA aircraft. GE Aviation has a global service network to support these offerings. For more info, visit us at www.ge.com/aviation.
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For further information, contact: Nick Hurm 513.484.4450 [email protected]