Shanghai, China -- GE Aviation is celebrating the first anniversary of the China Operations Center (CHOC) which opened in Shanghai in 2006 to provide dedicated customer and product support for China's growing aviation market.
The CHOC complements the GE Aviation Customer Support Center based in Cincinnati, Ohio, and supports all GE and CFM56* engine models. In addition to technical line and shop maintenance support, the CHOC also provides expanded services such as in-country technical and spare part AOG (aircraft on the ground) support, lease engine dispatch, and fleet data management, as well as enhanced support for smaller operators.
The center also integrates OnPointSM Diagnostics (health monitoring) with the product support elements to develop proactive solutions to fleet issues. GE anticipates that the CHOC will cover more than 80 percent of the China fleet with Diagnostics service, covering 11 GE/CFM product lines, by June 2008.
"In its first year of operation, the CHOC has been a huge benefit to our customers in the region," said Mike Wilking, president, China Region, for GE - Aviation. "Coupled with the Spare Parts Service Center in Beijing, the Aero Engine Maintenance Training Center in Guanghan City, and the On Wing Support operations in Xiamen, GE is providing a comprehensive package that is helping our customers continue to succeed in an increasingly competitive and dynamic industry."
Each of the Technical Support Engineers (TSEs) manning the center has extensive aviation experience within China and completed an intensive 15-week training program at the Customer Support Center, including immersion training and hands-on support experience.
GE Aviation's OnPointSM Diagnostics program has two levels of services: Standard Diagnostics which is available without charge to all GE and CFM engine operators and customizable Comprehensive Diagnostics that includes engine trend reports to assist an operator with its regulatory reporting and engine exceedance and fault troubleshooting.
GE Aviation, an operating unit of General Electric Company (NYSE: GE), is a world-leading provider of commercial and military jet engines and components as well as integrated digital, electric power, and mechanical systems for aircraft. GE Aviation also has a global service network to support these offerings.